• Have you ever had someone misunderstand one of your e-mails?

• Have you ever misinterpreted someone else’s e-mail?

• What were the consequences of those misunderstandings?

• Does managing your e-mail traffic take more and more time?

E-mail is one of the most successful of all modern communication tools with the power to tie together people with instant, 24-hour…misunderstanding. This workshop focuses on strategies and tools to make e-mail technology work for you instead of against you.

The curriculum for this one-day workshop is divided into two main sections: behavioral and technical. The behavioral part of the workshop focuses on recognizing what e-mail, as a communications tool, does well and what it does less well. The technical part focuses on learning to use the full capabilities of e-mail technology. The technical part of the workshop focuses on a specific e-mail client, usually Microsoft Outlook. The workshop covers these topics:
E-mail overview
Personal use evaluation
How e-mail actually works
The three dangerous assumptions
E-mail effectiveness
What it does well
What it does less well
E-mail “behavior”
Sample case studies
Effective e-mail writing
Use the format
Writing and editing for e-mail
Sending safety tips
Getting your message read
Effective e-mail guidelines
Executive e-mail triage survey
Establishing team e-mail protocols
Establishing a personal e-mail strategy
Using e-mail technology
Overview of Outlook Client Software
Version differences
Exchange versus Internet
Initial setup
Account management
Understanding and using options
E-mail delivery
E-mail format
Security
Detect and repair
Using the address book
Import and export
Some useful tricks
Effective use of rules
Junk e-mail
Other possible applications
Overall e-mail management
Sub folders
Personal triage strategies
PDA options
To request a detailed workshop outline or to discuss Stratos presenting an E-mail Management Workshop for your company, contact us today.